Do not be late. If you are more than 10 minutes last to class, we reserve the right to have you warmup on your own. No student is allowed to attend class without a proper warmup. You should be dressed and ready to start your session at the scheduled time. We suggest that you arrive to the studio at least 10 minutes before your scheduled class. This is a safety issue, and we ask that you respect both our instructors and other students by showing up on time.
Class cards and memberships are non refundable and non transferable. Class cards are valid for 90 days (except at our New Orleans location). Once you purchase you classes, make sure you know the expiration date and use all classes before that date. We will not extend the expiration date. We do not issue refunds for workshops/ recital tickets or other events nor party deposits. Any class card modifications will incur an admin fee.
LAte Cancels & No Shows
New Orleans location ONLY: Classes do not require online registration nor will any late registration fee be applied. However, be advised that all classes have an attendance cap and a limited number of apparatus available to students. To ensure your spot in class, registration is strongly advised! Once classes have reached their maximum limit, no additional students will be permitted to attend.
For all other locations: we ask that your register online for each class you attend. To ensure the correct ratio of students to instructors and safety in our classes, students are required to register at least 4 hrs in advance. Class registration will close 4 hours prior to the start time. If you cannot attend a class you registered for, the following rates apply:
* Cancellations at least 4 hrs before the start of a class are required. *Cancellations within 4 hours of class start times are considered late cancels. If you late cancel or do not show up for a class you registered for this is considered a No Show.
1. Class Card Holders: Late cancels are considered a no show, and your class credit will be forfeited.
2. Venus and Hera Members: Late Cancels/No shows (within 4 hrs of class): One free per month. Email firstname.lastname@example.org to schedule a make up class within 24hrs of missing your class and the make up class must be within 30 days of the missed class. Any additional no-shows, you will lose your class credit.
3. Ultimate Goddess Members:
No Shows – 1 free per calendar month, any additional will be charged at $20.00 per occurrence.
If you are under the age of 18, we require parental consent. Your parent needs to come to the studio with you, so they can sign the release form with a copy of their ID. This is for insurance liability purposes. Feel free to sign up for class, but make sure you are accompanied by your parent when coming in for your first class.
No alcohol is allowed to be consumed before any physical activities at the studio. If you are intoxicated when arriving to our studio, you will not be allowed to participate in class and will not be refunded your money.
Please wear proper attire when visiting our studio. Proper attire is: Athletic wear such as opaque fitted shorts, sports bras and/or tank tops, or opaque leggings for aerial classes.
No see through material is allowed. Please do not wear hand/body lotion, dangling jewelry or rings.
Please respect your instructors and fellow students and leave your phone conversations outside the studio while in class. This goes to text messaging as well. We do not tolerate bullying or disrespecting of other students and their personal space. Such behavior will result in removal from the studio and you will be banned from taking classes at Awakenings.
behavior at the studio
We ask that you let us know at least 24 hours ahead of time if you need to cancel a private class, otherwise you will lose your payment. There are no refunds on late cancellations. ***This cancellation policy does not apply to PRIVATE PARTIES. This is for regularly scheduled classes only. For Party Policy please go to the PARTY page.
Taking pictures and filming, is not allowed during our classes. Please respect other students privacy. If you want to take pictures or film yourself, you are welcome to do so during the following times: After your class, before next class starts or during a designated "photo or video" time indicated by your instructor. Anytime during Pole Parties, Private classes, Private Space Rental, and Open Pole Play.
Pictures & Filming
Space rentals are for personal use only and are not for profit purposes: Practice, rehearsals, video taping etc. 24 hour cancellation policy when booking a private space rental, you will not be refunded your money with less than 24 hours cancellation. Equipment Rental is an additional cost of $15 per apparatus. Space rental are by the hour, we do not do half hour rentals.